Caravan Rug: Frequently Asked Questions (FAQs)

What Kind of Rugs Do You Sell?

We sell a wide variety of trendsetting modern and vintage-style rugs. The common thread (forgive the pun) is that we design and craft hip, gorgeous rugs that our customers will be proud to own. In terms of specific styles and materials and patterns, it’s quite the variety.

How Are Your Rugs Made?

All of our rugs are made using traditional loom weaving methods and hand-knotting techniques, combined with modern technological instruments for precision and quality. We go above and beyond to ensure that our wares meet our high standards and deliver our customers a sense of something both modern and timeless to delight them for years to come.

Where Are Your Rugs Made?

Our rugs are authentic Persian and Oriental rugs, created in the regions of their historical provenance, including Afghanistan, Pakistan, India, Nepal, Turkey, and China. We work very closely with these manufacturing workshops and facilities in order to ensure that our standards are met, and some of these working relationships go back a long way.

What Options Do You Have in Materials?

We offer rugs in the following materials:

  • Wool
  • Mohair
  • Bamboo
  • Silk
  • Banana
  • Linen
  • Cowhide
  • Viscose
  • Jute
  • Hemp
  • Nettle

Most of the fabrics are pre-washed for the best result. Choose the materials that best suit you or your client’s decor and textural preferences. Whether that means a soft, warm rug, or something crisp and clean and modern, your new rug is going to be a centerpiece in whatever room becomes its new home.

Can I Have A Specific Picture Made into A Rug?

Yes! We love a challenge and enjoy taking on new projects. Send us a photo, image, or hand-drawn design and we will work with you to produce a rug that renders your image with the maximal precision possible. We communicate with you every step of the way to make sure you will be thrilled with the result.

NOTE! We strictly do not make rugs with any copyrighted images or designs. You must use a design that you own or which is in the public domain.

Do You Do Repairs and Alterations?

Contact us to discuss your specific issue and we’ll be glad to explain your options.

What Is Your Return Policy?

We have an unconditional guarantee and return policy. We love our rugs and want you to love yours too! We are happy to assist you in the selection process and help you make sure you choose the best rug to suit your design style, furnishings, and color palette, but if for any reason you are unhappy with your rug you can send it right back.

Where Are You Located?

Our showroom is located in Beverly Hills, Los Angeles, California at:

8725 Wilshire Boulevard
Beverly Hills, CA 90211

Our hours are:

Monday through Friday: 9 am to 6 pm.
Saturday and Sunday: By Appointment Only

Where Do You Ship?

We ship anywhere in the world.

How Can I Contact Caravan Rug?

Phone: 310-358-1222

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